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Guest Experience 5 min read

WhatsApp Automated Guest Messaging: Boost Direct Bookings by 35%

Rajesh Kumar (Direct Booking Strategist)
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Published Jul 02, 2026

Why WhatsApp is the #1 Hospitality Channel

With an open rate exceeding 98%, WhatsApp has replaced email as the primary communication channel for hotel guests in India and emerging markets.

With hihotel’s integrated WhatsApp API, hoteliers can automatically send booking confirmation slips, directions, WiFi passwords, and digital GST invoices directly to guests’ phones.


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