Privacy Policy

1 Introduction & Scope

Welcome to hiihotel, a proprietary cloud-based Hotel Management SaaS System developed, maintained, and operated exclusively by Ingesh Technologies ("Company", "we", "our", or "us"), situated at Ujjain, Madhya Pradesh, India (PIN: 456006). This Privacy Policy explains our practices regarding the collection, storage, processing, transfer, and protection of information when you visit our website (hiihotel.ingeshtechnologies.com) or subscribe to our cloud hotel management software (PMS & ERP).

By accessing or utilizing hiihotel services, you agree to the collection and use of information in accordance with this policy and applicable laws, including the Information Technology Act, 2000 of India and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2 Information We Collect

Depending on your interaction with hiihotel, we may collect the following categories of information:

• Hotelier & Account Data: Name, business name, GSTIN, registered address, telephone number, official email address, role, and billing credentials.
• Hotel Operational Data: Room inventories, tariff plans, guest check-in/check-out logs, invoice records, housekeeping status, staff attendance, and inventory orders inputted into your private tenant workspace.
• Guest Data Processed on Your Behalf: When you use our PMS to register guests, we act as a Data Processor. The hotelier remains the Data Controller responsible for obtaining requisite consent from guests.
• Technical & Device Data: IP address, browser type, device specifications, operating system, and access timestamps collected automatically for system telemetry, security diagnostics, and fraud prevention.

3 How We Use Your Information

We utilize collected data strictly for operational, security, and contractual purposes, including:

• Providing, provisioning, maintaining, and updating the hiihotel SaaS platform and client databases.
• Processing subscription invoices, GST compliance records, and software renewals.
• Delivering technical support, emergency hotfixes, and customer care via WhatsApp, phone, or email.
• Detecting, mitigating, and protecting against security threats, unauthorized logins, and malicious abuse.
• Complying with statutory obligations mandated by Indian regulatory authorities.

4 Data Security & Storage Protocols

Ingesh Technologies adheres to industry-grade technical and organizational security measures. All communications between your browser and our servers are encrypted using 256-bit TLS (Transport Layer Security) encryption. Database records are stored within enterprise-grade secure facilities with restricted access control, role-based isolation, and routine automated backups.

5 Third-Party Disclosures & Data Sharing

We never sell, rent, or lease your business or guest data to advertisers or third-party brokers. Data is shared solely with trusted infrastructure service providers strictly required to render the SaaS service (such as cloud hosting facilities, SMS gateways for booking confirmations, and verified payment gateways).

6 Customer Data Ownership & Rights

Hoteliers retain complete intellectual and operational ownership over their guest records, reservation histories, and financial data. You may request an export, rectification, or complete deletion of your hotel tenant database upon termination of your active subscription by contacting our compliance desk.